Remote Tech Services

We currently have onsite service in select locations only, where we have networks with local geeks and home service providers. We have been accepting the onsite requests only in the areas where we have the registered service providers. 

1. We receive the onsite service request from you, we post it on our portal and the nearest onsite tech will pick up the service request. 

2. After confirmation from onsite tech, you will be informed of when they will arrive and contact info is shared.

3. Once you accept the request and make the payment, the tech will make their way to you for repairs (or will wait for the parts arrival and complete the job order upon their arrival) and report back to help-desk with the work order status.

4. Work order gets closed 7 days after successful repair. If the repair is not successful the customer only pays for the technician fee and allows the geek to undo any hardware changes.

We have carefully signed up with these technicians after verifying their proficiency and past records to make sure the highest level of service is maintained for end-user satisfaction. We do not share any information with the onsite technicians other than your name, phone, address, and devices needing repair. The technician will call you first to confirm the service with and will set up the visit as per your convenience. The presence of the client or an authorized adult person is mandatory for the service and we expect the client to properly check for the device functionality before the technician leaves the premises.

Providers in selected cities across the United States. We can get the best local technician (your local geek) at your doorstep to make sure things are taken care of in one visit. We can also use your device’s unique information to diagnose your problem over the phone to find out the root cause of failure and get the parts and labor service done.